What is your Return Policy?
30 days to Return?
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
✔ We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
✔ All ITEMS purchased at vshop are final sales and cannot be exchanged or returned for a refund.
✔ To ensure that your Return is valid and eligible for a refund:
✔ Always process a return in accordance with our Return procedure
✔ Be sure to provide the tracking number as soon as you ship your return
✔ Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.
Looking to Exchange?
Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following our Return procedures and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.